Return and Exchange Policy

At Cocoon Homes, each unit is custom-built to order, based on your specific design selections, site requirements, and preferences. Due to the nature of our product—including tiny homes on wheels (THOWs), accessory dwelling units (ADUs), and other custom-built structures—we do not accept any returns or exchanges under any circumstances.

These homes are large-scale, made-to-order builds that involve significant planning, coordination, and resources. Once a contract is signed and/or a deposit is received, all sales are final, regardless of whether production has begun.

Modifications and Change Orders
Once your contract and selections are finalized, modifications may only be made through a formal change order process. While we may allow changes at our discretion, we are under no obligation to do so, and you should not expect that modifications will be permitted after the contract is in place. Any approved changes will be subject to additional costs and may impact your production timeline.

We are committed to building high-quality homes that reflect your original vision. To ensure the best experience, we encourage you to carefully review all design selections, layout choices, and order documents before signing.

If you have any questions about your order or this policy, please reach out prior to signing your agreement or submitting your deposit.